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Support ​

Email support@calloop.net for anything about Calloop: integration questions, a call that didn't behave as expected, your account or billing, or a security concern.

We answer on business days. Mark a message URGENT in the subject if calls are failing in production, and we'll treat it first.

What to include ​

The faster we can find the call or request, the faster we can answer:

  • Your consumer (the slug in your API key's account) and the tenant involved.
  • For a call: its id (from the API or the call.* events) and roughly when it happened, with the time zone.
  • For an API request: the method and path, the response status and body, and the x-request-id response header. Every API response carries one.
  • For an agent app: which SDK and version (@calloop/agent-sdk, @calloop/agent-react, calloop_agent), the platform (browser, Android, iOS), and the error the SDK reported.

Never send API keys, signing keys, webhook secrets or agent tokens. We never need them, and we'll never ask for them.

SDK bugs and requests ​

The agent SDKs are open source. You can also report issues on github.com/PCGlobalCo/calloop-sdks. Don't post anything private there: issues are public.

Security ​

To report a vulnerability, email support@calloop.net with SECURITY in the subject. Please give us a chance to fix it before you disclose it publicly.